Return & Refund

Managed by iCentre (PVT) LTD

Return Policy

At iCentre, we prioritize your satisfaction above all else. Our commitment is to provide you with high-quality products, backed by our unwavering confidence in the items we offer. Our return policy is carefully crafted to instill trust and assurance in your shopping experience with us.

Accepted Returns: We gladly accept returns for products found to have manufacturing defects. Should you receive an item with a defect, kindly reach out to our customer support team within 2 days of the delivery date.

Return Process: Initiating a return is simple. Just furnish proof of purchase along with a detailed description of the defect. Our dedicated team will promptly assess your request and guide you through the return procedure.

Non-returnable Items: Please note that we do not accept returns for products damaged due to misuse, regular wear and tear, or items lacking their original packaging.

Your satisfaction remains our top priority. Should you require any assistance or have concerns regarding returns, don't hesitate to contact our customer support team at +94 77 006 6083 or via email at support@icentre.lk. We are here to ensure that your shopping experience with iCentre is seamless and enjoyable.

Refund Policy

At iCentre, our utmost priority is your satisfaction, and we strive to provide high-quality products through our exchange policy. While our standard practice does not include refunds, we acknowledge that unique circumstances may arise where a refund is necessary.

Exceptions to our no-refund policy may include instances of double billing or overcharging. If you believe you qualify for a refund, kindly reach out to our customer support within 7 days from the purchase or delivery date. Please provide proof of purchase along with a detailed explanation of the issue. Your refund request will be carefully assessed, and if deemed appropriate, we will expedite the refund process.

Our goal is to ensure a seamless shopping experience for you, and this policy is in place to address exceptional cases. We genuinely appreciate your understanding and cooperation in this matter.

For any further assistance or inquiries, please don't hesitate to contact our customer support team at +94 77 006 6083 or via email at support@icentre.lk. We are here to assist you every step of the way.